Vet2Pet Launches Automated Curbside Arrival Alerts
New service allows veterinary practices to receive automated alerts when clients arrive for curbside appointments—no phone call required
DURANGO, COLORADO, February 24, 2021 — Vet2Pet, the customizable, all-in-one client engagement and communication platform for veterinary practices, has released a new service that will drastically reduce incoming phone calls from pet owners arriving for curbside appointments.
An add-on service for existing Vet2Pet clients, Curbside Arrival Alerts will simplify the curbside check-in process for veterinary team members and their clients, leading to improved pet owner and team member experiences at veterinary hospitals.
“Since COVID-19 forced veterinary teams to limit the number of clients in their hospitals and implement curbside appointments, they’ve been bombarded with incoming phone calls, which increases stress on the team and can lead to less-than-stellar client experiences,” said Vet2Pet Founder and CEO Stacee Santi, DVM. “With this new service, the curbside check-in process is greatly simplified—for both the practice and the client.”
With Vet2Pet’s Curbside Arrival Alerts, clients send a quick text to the practice when they arrive. That text initiates an automated process that ends with the veterinary team receiving a completed curbside arrival form letting them know which client is there, where they’re parked, the make and model of their vehicle, the reason for their visit, and more. The entire process is done without a phone call from the client or the practice.
When used in conjunction with the other features of the Vet2Pet platform, including 2-Way Chat, Virtual Payment, a robust Reminder and Appointment Management System, and many more, Curbside Arrival Alerts help veterinary practices provide exceptional client service and patient care, all while reducing stress and improving job satisfaction for the team.
“Veterinary team members have faced unprecedented challenges during this pandemic. They’ve had to create new processes and learn how to continue to serve their clients and patients in ways that keep everyone safe,” explained Santi. “As a company, our biggest goal has always been to make life easier for veterinary professionals. I’m proud of this new service, because it does exactly that.”
Curbside Arrival Alerts are available as an add-on service to existing Vet2Pet clients, and the service is included in Vet2Pet’s all-in-one package. For more information about Vet2Pet’s custom, all-in-one client communication solution, visit vet2pet.com.
Vet2Pet is a customizable and comprehensive all-in-one client engagement and communication platform for veterinary practices. Designed and developed by veterinarians, for veterinarians, Vet2Pet helps veterinary teams build stronger relationships with their clients, implement more efficient systems, improve patient care, and grow revenue with innovation. Vet2Pet is statistically proven to increase client loyalty and frequency of visits, annual client spending, and practice revenue. Learn more at vet2pet.com.
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Vet2Pet Media Contact:
Stacee Santi, DVM