New Vet2Pet Feature Increases Veterinary Appointment Efficiency and Helps Teams Continue to Offer Curbside Services
Unlike anything offered by other communication platforms, Visit Tracker means veterinary parking lots can be turned into waiting rooms, elevating client and team experiences.
DURANGO, COLORADO, September 9, 2021 — Vet2Pet, the only customizable, all-in-one client engagement and communication platform for veterinary practices, has released a unique new platform feature that will help veterinary teams efficiently provide curbside services as pet owners continue to demand these services, and as COVID-19 numbers rise in many areas.
Since being forced to offer curbside and virtual services in early 2020, businesses of all kinds have learned that consumers appreciate the convenience and flexibility of these services. With Vet2Pet’s new Visit Tracker feature, veterinary hospitals can continue to offer a hybrid of curbside and in-hospital appointments, giving pet owners what they want, and making life easier for veterinary teams.
“Veterinary hospitals have implemented new processes to allow for curbside care, but many of those processes haven’t been the most efficient for team members,” said Vet2Pet Director of Product Karyn Ekola, CVPM. “Visit Tracker offers a customizable way for individual practices to continue offering curbside services while also improving appointment efficiency and providing transparency so all team members can know the status of each pet during an appointment, and so waiting pet owners can be updated in real time as well.”
With Visit Tracker, clients can check in from their vehicle by scanning a QR code on the hospital’s parking lot signs, clicking the Check In / Pick Up option in the hospital’s app, or clicking the link to the check-in form, which can be delivered in an appointment confirmation message. The check-in form can be customized by the practice, so it best works for each hospital’s workflow.
When a client submits a completed form, the team is notified via desktop alerts and/or email notification, turning the hospital’s parking lot into a waiting room. A specific team member can be assigned to each visit, the status of the appointment can be updated and displayed for visibility to the entire team through the Vet2Pet dashboard, and updates can be sent to the pet owner through the hospital’s app.
“Visit Tracker lets pet owners customize their veterinary visit, elevating the client experience,” explained Ekola. “Whether a client wants a fully curbside appointment, or simply wants to pick up a prescription or food refill, Visit Tracker makes it easy for them to request the service when they arrive in the practice’s parking lot. It’s unlike any feature offered by other veterinary communication platforms.”
Visit Tracker can also be used for clients picking up or dropping off a pet for a procedure, for clients with cats or anxious pets who don’t do well waiting in the practice lobby, for clients who can’t easily come inside because of mobility issues, and much more.
Vet2Pet’s Visit Tracker feature is included as part of the All-In-One package and is available as an add-on service for practices with Vet2Pet’s Starter package. For more information about Vet2Pet’s Visit Tracker feature, visit vet2pet.com/visittracker.
Vet2Pet is a customizable and comprehensive all-in-one client engagement and communication platform for veterinary practices. Built for veterinary teams by veterinary professionals, Vet2Pet helps veterinary teams build stronger relationships with their clients, implement more efficient systems, improve patient care, and grow revenue with innovation. Vet2Pet is statistically proven to increase client loyalty and frequency of visits, annual client spending, and practice revenue. Learn more at vet2pet.com.
Vet2Pet Media Contact:
Stacee Santi, DVM