New Study Reveals Secrets Behind Success of the Best-of-the-Best U.S. Veterinary Practices
– Latest Veterinary Benchmarks for Well-Managed Practices® now available –
COLUMBUS, OH, August 25, 2017 – WMPB today announced the official release of its 2017 Well-Managed Practices® Benchmarks Study. Published annually since 1987 and long considered the gold standard in veterinary practice benchmarks, the study shares how the top-notch U.S. performers practice high-quality medicine, energize team members and generate profit, so that other practices can emulate their success.
About the Well-Managed Practices® Benchmarks Study
Says Denise Tumblin, WMPB founder, “the goal of every practice is to protect and maintain the health and well-being of animals. Every year, we gather insights, benchmarks, management recommendations and more to help them achieve this very goal while simultaneously enhancing profit and effecting positive change at all staff levels.” This year’s study is no exception.
Highlights include a forward-booking training tool, a worksheet that allows practices to audit their current level of service delivery, fee comparisons, case studies, insights into budgeting, outsourcing and compassion fatigue, and much more. “It’s like reading your sister’s diary,” says Martin Traub-Werner, CEO of WMPB partner VetSuccessâ. “Readers get to peek inside the walls of the best managed practices, and learn what they can do in order to join the ranks of the industry’s best.”
Dr. Christen Skaer, owner of Skaer Veterinary Clinic, says, “I get great tips from the WMPB Study each year that help me make improvements and stay relevant,” suggesting that the reports do indeed deliver on their promise.
New for 2017
Like the Well-Managed Practices it examines, WMPB is constantly evolving to bring more value to the veterinary industry. Earlier this year, the organization underwent a substantial facelift and now boasts a new logo, a revamped website, and a new study format and layout for improved readability and flow. “Up until this year, the report was always delivered in a binder. This format simply wasn’t doing justice to the value of the study,” says Brenda Tassava, CVPM, from WMPB partner VetSupport®. “This year, it’s available in both soft-cover and hard-cover, with a digital version set for release this fall. Slowly but surely, we’re enhancing the WMPB brand to more accurately reflect the caliber of content it delivers.”
How the WMPB study differs from other industry reports
Rather than aggregating numbers from random practices, the WMPB study focuses on stand-out performers in all aspects of business. To more accurately describe the criteria by which these performers are selected, WMPB has converted its Well-Managed Practice® criteria into four pillars:
- Patients First
- People and Culture
- Marketing and the Client Experience
- Financial Health
To provide accurate benchmarks across all pillars, WMPB meticulously reviews participant responses, speaks directly with practice owners and employees, and makes numerous in-person practice visits.
WMPB is currently gearing up to launch two new consulting services designed to help practices optimize their fees. Both services will include fee analysis and recommendations, albeit to varying degrees. Details will be released on the WMPB website late September.
The organization is also now actively seeking participants for next year’s survey. Interested practices are invited to complete the qualifying survey available at https://www.wmpb.vet/join-the-study/
WMPB was founded by WTA Veterinary Consultants in 1987. In April 2016, WTA owner Denise Tumblin strengthened WMPB’s offering by bringing two new and valuable partners on board: VetSupport® and VetSuccess. VetSupport, owned and operated by Brenda Tassava, CVPM, puts data and theory into action to improve veterinary practices. VetSuccess, owned and operated by CEO Martin Traub-Werner, is a leader in understanding practice data and making sense of the data inherent in practices. The 2017 report is the first to be co-authored by the principals of WMPB’s new partners. For more information, visit https://www.wmpb.vet/
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For more information, or to request an interview, please contact:
President, WTA Veterinary Consultants
- (614) 486-9700